One inbox. A founder reads it.
Email goes to hello@falcrex.com, straight to Brendan or Jason. We aim to reply the same business day on weekdays.
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For an EMP Teams pilot enquiry, include your organisation, team size and what you want to evaluate. For other questions, tell us how we can help. Do not include case files or evidence.
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For product feedback or bugs, use the feedback form; to talk to sales, contact sales. Prefer plain email? Support: support@falcrex.com · Sales: sales@falcrex.com.
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hello@falcrex.com goes straight to Brendan or Jason: pricing questions, edge-case workflows, compliance specifics, the lot.
hello@falcrex.com →Start the 14-day EMP Intake Workstation trial and run a real case through it. No card, no sales call. Prefer a walkthrough first? Ask for one in your email and we’ll set a time.
Start the trial →EMP Intake Teams is recruiting a small founding cohort of pilot organizations for 2027, on PostgreSQL you control. Founder-direct onboarding. Tell us about your team and we’ll talk.
Read about Teams →What people usually email about.
Pricing & licensing
Which EMP Workstation tier fits, how activations work, annual vs monthly, invoicing for a practice.
A specific workflow
You have an intake, hashing, or export edge case and want to know whether EMP handles it before you trial.
Compliance & standards
Questions about our documented NIST alignment, the export-package format, or product limitations.
EMP Teams pilot
You need multi-user evidence management on your own infrastructure and want to be one of the founding pilot orgs.
Enterprise & volume
Multiple workstations, a signed order form or MSA, purchase order invoicing, or a security review before you buy. Tell us the scale and we’ll scope it.
A bug or rough edge
Something’s broken or awkward. Include your EMP version and Windows version and we’ll dig in.
Partnerships
You advise security, investigations, or DFIR teams and want to recommend EMP. Tell us how you work with clients in your email.
A founder who knows the product writes back, not a script, on pricing, edge case workflows, and compliance specifics alike.
Same business day replies are a goal, not a contractual SLA. Our support policy is reasonable efforts, with no guaranteed response time.
EMP Teams pilots and Professional tier EMP Workstation rollouts get a founder, not a handoff.
Before you write.
Who actually reads this inbox?
The founders: Brendan Foote and Jason Chan. There’s no ticket queue, no autoresponder, and no first-tier support filtering your message before it reaches someone who can answer it.
How fast will I hear back?
We aim to reply the same business day on weekdays, usually within a few hours. That’s a goal, not a contractual SLA. Our published support policy is reasonable-efforts, with no guaranteed response time.
Is there a phone number?
Email first. It gives us the context to actually help. Professional-tier EMP WS customers and EMP Teams pilots get phone / Zoom support and founder onboarding; ask in your email and we’ll set it up.
What should I include?
Whatever you’ve got. For a workflow question, describe what you’re trying to do. For a bug, include your EMP version and Windows version and what you expected vs. what happened. The more concrete, the faster we can help.
Ready when you are.
Email a founder, start the EMP Workstation trial, or read who’s behind the product on the about page.